22 September 2023, New Delhi: AI Chatbot for the Pradhan Mantri Kisan Samman Nidhi (PM-KISAN) Scheme was launched by Kailash Choudhary, Union Ministry of Agriculture & Farmers Welfare, Government of India at New Delhi. The AI Chatbot launch marks a significant step towards enhancing the efficiency and reach of the PM-KISAN scheme and also providing farmers with prompt, clear, and accurate responses to their queries.
Kailash Choudhary said that the AI Chatbot will help in accessing scheme information and resolving grievances. He also called upon the need to widen the service to link it with other related issues like weather information, soil conditions and bank payments, etc.
Manoj Ahuja, Secretary of Department of Agriculture & Family Welfare said that the AI chatbot will also be implemented for other major schemes of the Ministry in the coming months.
The AI Chatbot acts as a comprehensive guide for the beneficiaries, providing them with timely and accurate responses to their queries related to the scheme. This is the first AI Chatbot integrated with a major flagship scheme of the Union government. It has been developed and improved with the support of the EKstep Foundation and Bhashini. The introduction of the AI chatbot in the PM-KISAN grievance management system is aimed at empowering farmers with a user-friendly and accessible platform. In its first phase of development, the AI chatbot will assist farmers in seeking information related to their application status, payment details, ineligibility status, and other scheme-related updates.
The AI Chatbot, accessible through the PM KISAN mobile app, is integrated with Bhashini, which offers multilingual support, catering to the linguistic and regional diversity of the PM KISAN beneficiaries. This integration of advanced technology will not only enhance transparency but will also empower farmers to make informed decisions.
Currently, the Chatbot is available in English, Hindi, Bengali, Odia, and Tamil. Further, it will be available in all 22 languages of the country.
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